FAQ
❓ FAQ – Frequently Asked Questions
1. Do you accept custom orders?
Yes! Many of our products, like pet leashes and bandanas, can be personalized with your pet’s name or preferred colors. Just leave a note at checkout or message us.
2. How long does it take to process my order?
Most handmade items are processed within 3–7 business days, depending on customization. We'll always do our best to ship as quickly as possible.
3. Where do you ship from, and do you ship internationally?
We ship from the U.S. and China, depending on inventory and product type. Yes – we offer international shipping to most countries!
4. What size dolls do your outfits fit?
Our doll clothes are mainly designed for 15-17cm collectible dolls (like art toys or the monster dolls). Please check each product page for specific size info.
5. How do I care for handmade items?
We recommend gentle hand washing and air drying for all doll clothes and pet accessories to keep them in the best condition.
6. Can I return or exchange an item?
Since our items are handmade and often customized, we do not accept returns unless the product arrives damaged. But feel free to contact us – we’ll always try to help!
7. How can I contact you?
You can message us via the Contact page or email us at buburooms@outlook.com or whatsapp us:310 590 5836. We’re happy to help with sizing, custom orders, or any other questions!